Welcome to the Craft Chocolate Company (the "Site"). This Site is maintained and operated by Craft Chocolate Company (CCC). Operating as sole trader, our contact address is 79 Candleriggs, Glasgow, G1 1NP, Scotland, UK. 

By accessing, browsing or using this Site, you acknowledge that you have read and agreed to be bound by these Terms of Use ("Terms"). If you do not agree to these Terms, you should not use or access this Site. CCC reserves the right to revise these Terms at any time by updating this posting, but will not change these Terms in relation to orders which have been placed and acknowledged by CCC before the change is made. You are encouraged to review these Terms each time you use the Site because your use of the Site after the posting of changes will constitute your acceptance of the changes. By agreeing to these Terms it also constitutes your agreement to the Site Privacy Policy which is incorporated herein.

By accessing or using any part of the site, you accept, without limitation or qualification, these Terms. If you do not agree with all of the Terms set forth below, you may not use any portion of the site. Price information found on this site is subject to change without notice. CCC reserves the right to change these Terms and Conditions of Use at any time without notice, but will not change these Terms in relation to orders which have been placed and acknowledged by CCC before the change is made.

We grant you a personal, limited, non-transferable non-exclusive, license to access and use the Site. We reserve the right, in our sole discretion and without notice to you, to revise the products and services available on the Site and to change, suspend or discontinue any aspect of the Site and we will not be liable to you or to any third party for doing so. We may also impose rules for and limits on use of the Site or restrict your access to part, or all, of the Site without notice or penalty. Your continued use of the Site will constitute your acceptance of any such changes.


You may use the Site only for your own noncommercial personal use and in compliance with these Terms. You are responsible for your own communications, including the transmission, uploading or posting of information and are responsible for the consequences of such communications to the Site. Any other use of the Site requires the prior written consent of CCC. You may not otherwise copy, modify, or distribute the contents of this Site without the express written permission of CCC. You may not modify, publish, transmit, participate in the transfer or sell, create derivative works from, or in any way exploit, any of the content, in whole or in part, found on the Site.

We require all Subscribers to agree not to use the Site, and specifically prohibit any use of the Site, for any of the following purposes:

  • Posting, communicating or transmitting any material that infringes on any intellectual property, publicity or privacy right of another person or entity

  • Posting any information which is untrue, inaccurate or not your own or which is defamatory, derogatory, fraudulent, degrading, abusive, hateful, false, misleading, inaccurate, untrue, malicious, offensive, harassing, threatening, racist, obscene, vulgar, indecent, pornographic or of a sexual nature

  • Engaging in conduct that would constitute a criminal offense or give rise to civil liability or otherwise violate any law or regulation

  • Attempting to interfere in any way with the Site’s or CCC’s network security, or attempting to use the Site’s service to gain unauthorized access to any other computer system

You may not use spiders, robots, data mining techniques or other automated devices or programs to catalog, download or otherwise reproduce, store or distribute content available on the Site. Further, you may not use any such automated means to manipulate the Site, such as automating what are otherwise manual or one-off procedures. You may not take any action to interfere with, or disrupt, the Site or any other user's use of the Site, including, without limitation, via means of overloading, "flooding", "mailbombing" or "crashing" the Site, circumventing security or user authentication measures or attempting to exceed the limited authorization and access granted to you under these Terms. You may not frame portions of the Site within another web site. You may not resell use of, or access to, the Site to any third party without our prior written consent.


In order to access certain services on the Site, you will be required to provide specific information. All information about you must be truthful, and you may not use any aliases or other means to mask your true identity. Any access codes or passwords provided should be safeguarded at all times. You are responsible for the security of your access codes and passwords and will be solely liable for any use or unauthorized use under such access codes or passwords. We may suspend or terminate your access at any time with or without notice. 


You agree that additional terms and conditions may apply to specific products, orders or your use of certain portions of the Site, including with respect to Privacy Policy.


We are committed to protecting the information we receive from you. We follow reasonable technical and management practices to help protect the confidentiality, security and integrity of data stored on our system.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.


The Site is available to registered users who are 16 years and older and who have not been suspended or removed by CCC for any reason. We reserve the right to revoke your subscription for any reason at any time including as a result of a violation of these Terms or the Privacy Policy, without notice. Where we revoke your subscription, this will not affect current orders which we have acknowledged unless we revoke as a result of your breach of these Terms or the Privacy Policy or any other guidelines or rules, in which case we may terminate all existing orders and will not be obliged to make any refund. In event that we revoke your subscription , you will reimbursed any subscription fees on a pro rata basis. Membership is void where prohibited by law.


CCC Subscription Packages (“Subscriptions”) may be ordered by clicking on the Subscription you wish to purchase and then following the prompts that will appear on-screen. You may check and correct any input errors in your order up until the point at which you submit your order to us by clicking the "Submit Order" or equivalent button on the checkout page.

Your order constitutes an offer to CCC to buy a Subscription. All orders are subject to acceptance by CCC. CCC is not obliged to accept your order and may, in its discretion, decline to accept any order. Where CCC accepts your order, it will confirm such acceptance to you by sending you an email that confirms that CCC has recognized your purchase of a Subscription. 

By purchasing a Craft Chocolate Company Subscription you acknowledge that your Subscription has an initial and recurring payment feature and you accept responsibility for all recurring charges prior to cancellation. Your subscription will be automatically extended for successive monthly periods, at the original subscription rate.

Your credit card will be charged on the 3rd of every calendar month.

Any Subscription cancellations or pauses need to be done prior to the 28th of the month to prevent any subscription boxes being shipped out at the beginning of the next month as per normal procedure. 

To cancel or pause your subscription at any time, you must email us at members@craftchocolatecompany.com. We will respond to you in a timely manner with confirmation of your cancellation/pause. Please be specific and state how long you would like to pause for.

If you cancel, after the 3rd of the month you may use your subscription until the end of that month. CCC may submit periodic charges (e.g., monthly) without further authorisation from you, until you provide prior notice that you have terminated this authorisation or wish to change your payment method.

The price of a monthly Subscription includes 4 full size bars of craft chocolate (£24.95), 1 Tasting sheet (£Free), Tasting Notes & Makers stories (£Free) and free lifetime delivery within the UK (inc Scottish Highlands & Islands). International shipping has an additional cost of £10 for 1st class, non-tracked postage via Royal Mail. If you wish a tracked service please contact us for other options at info@craftchocolatecompany.com. The price of £24.95 does not include VAT as we are not VAT registered as yet. 

We reserve the right to revoke your subscription at any time as a result of a violation of these Terms or the Privacy Policy. Your Subscription is void where prohibited by law.


You may cancel your month-to-month Subscription before the 28th of each month by contacting CCC through the email address and procedure specified in our FAQ. CCC will not refund any months for a month in which the Subscription box has already been sent.

Members that subscribe to the Craft Chocolate Company with any type of discount may not re-register for a subscription with a discount in the following manner:

  • Monthly Subscriptions originating with a discount cannot be cancelled and renewed with a discount within a twelve (12)-month period

  • Bi-Monthly Subscriptions originating with a discount cannot be cancelled and renewed with a discount within a twenty-four (24)-month period

  • Quarterly Subscriptions will not operate with a discount code.

  • Gift Subscriptions will not operate with a discount code

Gift Subscriptions may not be cancelled. If you sign up for more than one month, you’re liable to pay for each month and receive your subscription box or you have to pay the remainder amount in full.

Discounts for recurring memberships do not apply to Gift Subscriptions.

If you receive a damaged box but with undamaged goods inside, a refund will not be given.

If you receive a damaged box with damaged goods you may follow the procedure specified in our FAQ for declaring your damaged goods.

Refund declarations must be made within 24 hours of receiving your box. CCC will send you a replacement box of the same craft chocolate. CCC does not refund damaged or broken boxes and/or goods. A replacement will always be offered.

CCC reserves the right to dispute the reception of a damaged or broken box.


You acknowledge and agree that the content (other than content that may be submitted by Subscribers), materials, text, images, videos, graphics, trademarks, logos, button icons, music, software and other elements available on the Site are the property of CCC or our partners and are protected by copyright, trademark and/or other proprietary rights and laws. You agree not to sell, license, rent, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit, modify or create derivative works from any content or materials on the Site. CCC and the CCC logo are copywritten TO CONFIRM THIS.

All other trademarks are the property of their respective owners. All of our Site's content is the property and copyright of the Craft Chocolate Company. All rights reserved. Except as expressly set forth in these Terms, no license is granted to you and no rights are conveyed by virtue of accessing or using the Site. All rights not granted under these Terms are reserved by the Craft Chocolate Company and its affiliates.


By submitting or posting any materials or content on the Site, you grant CCC a perpetual, irrevocable, non-terminable, worldwide, royalty-free and non-exclusive license to use, copy, distribute, publicly display, modify, create derivative works on our websites and apps and in any other materials or medium, and sublicense such materials or any part of such materials.

This means, for example, that we can continue to use and display that content even if you ask us to remove it or after your registration or subscription has ended. If you do not want to grant CCC the rights set out in this paragraph, please do not submit your content to us.

You confirm that any materials you provide do not include anything (including, but not limited to, text, images, music or video) to which you do not have the full right to grant CCC the license specified above. You also confirm that any materials you provide will not contain libelous or otherwise unlawful, abusive or obscene material.

CCC will be entitled to use any content submitted by you without incurring obligations of confidentiality, attribution or payment to you. To the extent permitted by applicable law, you agree to waive all moral rights in any content that you post or send whilst using the Services, including the right to be identified as the author of such content.

CCC reserves the right to use content that you post to social media that specifically concerns or references CCC, its partners and the products it offers. This content may be shared by CCC on its own social media properties, with third-parties, and on the Site.

Review Guidelines

CCC values your feedback. When writing your review, please consider the following guidelines:

  • Focus on the product and your individual experience using it

  • Provide details about why you liked or disliked a product

We reserve the right not to post your review if it contains any of the following types of content or violates other guidelines:

  • Obscenities, discriminatory language, or other language not suitable for a public forum

  • Advertisements, "spam" content, or references to other products, offers, or websites

  • Email addresses, URLs, phone numbers, physical addresses or other forms of contact information

  • Critical or spiteful comments on other reviews posted on the page or their authors



CCC is not responsible if you cannot access the Site properly or at all because your ISP connection, the Internet generally or your browser software is inadequate or functioning badly, or if your ISP suspends or terminates their service to you, or because of any other event outside CCC's control. If you cannot access the Site properly or at all because any of these reasons, CCC will not refund any money you have paid or compensate you.

Making the Site enjoyable means CCC needs to fix bugs, install updates and do general diagnosis and maintenance of the Site. CCC will try to do scheduled maintenance during what CCC anticipates will be relatively low levels of online use. CCC also needs to be able to do emergency maintenance and/or suspend access to the servers where, in CCC's reasonable discretion, CCC sees the need to do that. CCC will try to have the Site available again as soon as CCC thinks it is safe to do so.

The Site relies in part on software to work. Software has bugs. Whilst CCC will monitor the Site and try to fix bugs that are made known to us, CCC cannot guarantee that the Site will be bug-free or will work all the time. It is not a term of these Terms of Use that the Site or any individual feature of the Site will always be available, error free and/or free from viruses.

Where the Site contains links to other websites and third party products or services, these links are provided for your information only. CCC is not responsible for the content of these websites or products or services.


You agree to indemnify CCC and its group companies liabilities and the reasonable costs (including reasonable legal fees), sustained or incurred as a result of content posted to the Site by you being in violation of these Terms and/or CCC's Review Guidelines.


CCC excludes: (a) any responsibility for or liability arising out of any dealings you have with third parties that take place using or facilitated by the Site; and (b) any liability for losses which are not a foreseeable or likely consequence of your use of the Site, or of a breach of these Terms. For example, losses are foreseeable where they could be contemplated by you and CCC at the start of your membership.

CCC will not be liable to you over the entire period of your use of the Site for any loss in excess of (a) the total value of products or subscriptions ordered by you via the Site from time to time and (b) £250, whichever is the higher.

Notwithstanding this, nothing in these Terms will affect any liability we may have for: (a) death or personal injury arising from our negligence or our liability; (b) fraudulent misrepresentation; © for breach of any obligations implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982 or (d) any other liability that cannot by law be excluded or limited.


CCC specifically prohibits the posting of any content that violates or infringes the copyright rights and/or other intellectual property rights (including rights of privacy and publicity) of any person or entity. If you believe that any material contained on this Site infringes your copyright or other intellectual property rights, you should notify us of your copyright infringement claim.


If any part of these Terms shall be held or declared to be invalid or unenforceable for any reason by any court of competent jurisdiction, such provision shall be ineffective but shall not affect any other part of these Terms.


The failure of CCC to partially or fully exercise any rights or the waiver of CCC of any breach of these Terms and Conditions by you shall not prevent a subsequent exercise of such right by CCC or be deemed a waiver by CCC of any subsequent breach by you of the same or any other term of these Terms. The rights and remedies of CCC under these Terms and any other applicable agreement between you and CCC shall be cumulative, and the exercise of any such right or remedy shall not limit CCC’s right to exercise any other right or remedy. These Terms may not be varied except with our express written consent. These Terms and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of your use of the Site and any order. We are required by law to advise you that contracts may be concluded in English only and that no public filing requirements apply. Please let us know if you would prefer not to receive our tasting sheet and tasting notes as part of your box.  


The operation of our site and Contracts for the purchase of Goods through our site are governed by English law. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the courts of Scotland.


Should you have any questions regarding these Terms you may contact us at info@craftchocolatecompany.com.


1. CCC is a members club that provides craft chocolate from independent craft chocolate makers. These chocolate makers are responsible for what they put in their products, how they make their products and how they advertise their products. Therefore, if you have allergies or food intolerances, the craft chocolate company is not liable for any illness.

Please let us know within 24 hours of eating a product if it has caused any harm or illness and we will contact the chocolate maker direct.

2. Hot Countries/Melted chocolate - All care will be taken to ensure each box is packaged properly. However, if it is summer time or you live in a warm/hot climate, we are not responsible or liable for melted chocolate bars. If you would like us to post using a fast track delivery, please email us at info@craftchocolatecompany.com to discuss new delivery options before purchasing a subscription.